Subject: Tech Support Candidate - Rahul Tomar
From: Rahul Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:24:53 -0500

| | Tech Support Test

Name | Rahul Tomar
E-mail | [email-masked]
Phone Number | (91) 7011225157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida 62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinnacle Soft infosolution | Sr. Hardware & Network Eng. | 20 March 2020 | 3.6
Previous Employer 1 | Impetus Datatech Pvt Ltd | Hardware & Nework Engineer | Jan 2018 | 2.4
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Hi good morning first of all we have to check whether our internet is working or not
second thing we have to check  that the IP address of the particular machine is right Aur may be the DNS.
third point I want to mention router setting we can we configure our router by accessing the address 192. 68.0.1 one more thing I want to tell you that every router has its on by default access address  so it can can vary upto company to company

fourth thing is that our network interface card is correct or not
There are many other step a user can take to diagnose the internet connection and after that he or she can connect to the internet after solving the the suspicious problem

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all we have to switch on our Bluetooth device from our phone also we have to switch on the Bluetooth from the speaker device then on phone screen when we search from the bluetooth device speaker phone device will be there in that case we have to select the desired bluetooth speaker device and it will be automatically connected after some second of time so it's very easy process sometimes some bluetooth speaker needs password to be enter
What according to you makes you a good candidate for customer service or technical support job? | Well according to my opinion the good candidate will be those who actually behave very friendly with the customers. A customer always appreciate a candidate  who has great knowledge in terms of Technical Support and a good behaviour or it could be a friendly nature one more thing I want to tell you that if if you can read it can make a good relationship with the customer then obviously the customer will give desired business to the candidate or to the company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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