Subject: Tech Support Candidate - Vivek Singh
From: Vivek Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:15:57 -0500

| | Tech Support Test

Name | Vivek Singh
E-mail | [email-masked]
Phone Number | (0141) 9694973110
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | IT support associate | Working | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check the url and then open permission to check my system has permission to open third party website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly open the bluetooth in mobile and speaker. Then we need to pair the second device with the help of first one. After pairing it will connect successfully
What according to you makes you a good candidate for customer service or technical support job? | I have good experience to handling the customers and i am confident and polite oor i am always exited to solve the problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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