Subject: Tech Support Candidate - Nomaan Ali
From: Nomaan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:07:14 -0500

| | Tech Support Test

Name | Nomaan Ali
E-mail | [email-masked]
Phone Number | (+91) 9717568916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Maujpur near Maujpur-Babarpur metro station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Printers and any electronic or electrical item

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I will  make sure that my internet is in operational condition by checking all the connections of my modem.
2. Then I wil check for spelling mistakes in the address.
3. If the problem still persist after above two steps then I will open a new window and then again try to reach the address.
4. Then as a last step I will restart my computer and open a fresh browser window and then try to open the aforesaid website.
5. If the problem still persists then I will contact to the technical support team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1- Turn on the Bluetooth on both devices. (For speaker there will a button just long press it, for mobile go to settings search connectivity under this search bluetooth and turn it on)
Step2- Now on mobile tap search for new devices and pair your phone with the speaker's name.
Step3- Now phone and speaker are connected via bluetooth.

What according to you makes you a good candidate for customer service or technical support job?

There are various reasons that make me perfect for the aforesaid job, these are as following:
1. Though not formally but I am helping my known one's with their technical products over a long time.
2. I am a good listener and have a good amount of patience.
3. I like to help people in operating their devices.
4.I have a decent communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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