Subject: Tech Support Candidate - Tanveer Qureshi
From: Tanveer Qureshi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:04:28 -0500

| | Tech Support Test

Name | Tanveer Qureshi
E-mail | [email-masked]
Phone Number | (+91) 8299867129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kanpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Velocis systems private limited | Associate Network engineer | 10May21 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the internet connectivity,
Check the proxy settings,
Check the browser compatibility,
Best can be described seeing and reading the error for real.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the speaker  and switch to pairing mode by the way provided in manual,  once the speaker is in pairing mode, turn on the Bluetooth of the mobile and search for the device,  click the device name and pair it.

What according to you makes you a good candidate for customer service or technical support job? | I have excellent knowledge and understanding of the issue. I can work under pressure and can also easily communicate with other person providing the appropriate solutions for the issues and possibly guidance if needed.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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