Subject: Tech Support Candidate - NIKHIL PH
From: NIKHIL PH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 04:04:31 -0500

| | Tech Support Test

Name | NIKHIL PH
E-mail | [email-masked]
Phone Number | (0) 9072427469
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sabarmathy Vidya Kendram | Physics subject expert | 10-11-2020 | 18500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would check whether the internet connection is stable or not. If yes ,make sure the issue is not with the web address by browsing other sites.Try clearing web cookies and cache and try browsing again. There may be issues with the browser in opening certain links .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Bluetooth setting from the phone and turn on bluetooth settings making it available to pair with nearby devices.
2.Search the name of the bluetooth speaker and select it from list and it is ready to pair

What according to you makes you a good candidate for customer service or technical support job?

Patience and politeness,product knowledge,excellent communication skill,helping attitude,time management skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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