Subject: Tech Support Candidate - Gaurav Mendiratta
From: Gaurav Mendiratta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:49:51 -0500

| | Tech Support Test

Name | Gaurav Mendiratta
E-mail | [email-masked]
Phone Number | (91) 7838896577
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
cloud support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aggressive Electronics PVT LTD | Sr.Engineer IT | | 22500
Previous Employer 1 | Quantm Pvt ltd | IT sales | 05-08-2014 | 12000
Previous Employer 2 | swastik tele services | sales | 08-09-2013 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check if this website is in blocked category firewall
2.Diagnose it another network
3.Check websites downtime record

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch it ON
2.Search The Bluetooth Speaker On your phone
3.Send Pair request
4.Accept the request

What according to you makes you a good candidate for customer service or technical support job?

1.Experience
2.Dedication

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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