Subject: Tech Support Candidate - Mukesh Kumar Yadav
From: Mukesh Kumar Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:44:03 -0500

| | Tech Support Test

Name | Mukesh Kumar Yadav
E-mail | [email-masked]
Phone Number | (91) 9643664630
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mindlogicx Infratec ltd | System Engineer | Working | 25000
Previous Employer 1 | HCL | Sr.Associate | 29 dec 2016 | 15000
Previous Employer 2 | Progressive infovison pvt ltd | Desktop support Engineer | 16 dec 2015 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check the internet then will check the browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | If Bluetooth speaker is open then first I will search the device name then connect it
What according to you makes you a good candidate for customer service or technical support job? | First you have to be polite and speak carefully with responsibility.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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