Subject: Tech Support Candidate - Ashutosh Kumar
From: Ashutosh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:36:09 -0500

| | Tech Support Test

Name | Ashutosh Kumar
E-mail | [email-masked]
Phone Number | (201303) 8951945030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 45
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sutherland global services Bangalore | Technical support engineer | | 40,000
Previous Employer 1 | Pfsweb global services Bangalore | Technical support engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a first step I will check if there is a issue with internet connection, whether the LAN cable is properly connected or not.

Second step is to check if there is a power issue with the router

Third step is to check if there is a outage from service provider.

Third step is to check if the site is blocked or not and according to the issue we will troubleshoot

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps to connect a bluetooth speaker to the phone.

1) Power on the bluetooth speaker.
2) Turn on the Bluetooth mode of the speaker.
3) Turn on the bluetooth of the mobile phone.
4) pair both the devices and connect.

What according to you makes you a good candidate for customer service or technical support job?

A technical support engineer should have a good listening and communication skills.

He should be able to handle multiple requests at a time, he must be sound technically and should know to use technical and customer skills appropriately to get the customer satisfaction and resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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