Subject: Tech Support Candidate - Dev shakti Mishra
From: Dev shakti Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:31:56 -0500

| | Tech Support Test

Name | Dev shakti Mishra
E-mail | [email-masked]
Phone Number | (91) 9793419401
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Akshardhaam
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Royal enfield | Customer relations executive | 2019 | 11000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly  I will make sure my internet connection  is properly  connected  to my device or not then look in connection how it is connected after that I will see all the connections which is connected  to my device when I am sure all is correct then again I am open my browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1-Open the phone bluetooth
Step2-Search the my bluetooth  speaker device
Step3-When I find my bluetooth  speaker in phone device then I click on connected
Step4- When bluetooth speaker connected  then I start my phone music to bluetooth  speaker

What according to you makes you a good candidate for customer service or technical support job? | Because I am confident  and I have good communication  skills .I describe all the thing easily to the customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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