Subject: Tech Support Candidate - Madan Sharma Madan
From: Madan Sharma Madan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:23:53 -0500

| | Tech Support Test

Name | Madan Sharma Madan
E-mail | [email-masked]
Phone Number | (91) 9877775988
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation Services Pvt. Ltd. | It helpdesk Coordinator | Till |
Previous Employer 1 | IAP Company Pvt ltd. | Technical assistance | 23 nov 2016 |
Previous Employer 2 | GNFC LTD. | Technical engineer | 30 dec 2014 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we check internet connection then check web browser settings i.e remove the internet temp and cache files. If still issue not resolved so we reset the web browser.
Troubleshooting setup depend upon what type of error present according perform Troubleshoot.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go the the smartphone  setting then select  wireless or Bluetooth connection then find device  that you want to connect and select your device.
Allow speaker security authentication and wait while creating successful connection.

What according to you makes you a good candidate for customer service or technical support job? | A good technical engineer always provide fixed solutions to there customers and always supportive them. Follow SLA and handling  customers  very professionally.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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