Subject: Tech Support Candidate - Manish Tiwari
From: Manish Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:20:24 -0500

| | Tech Support Test

Name | Manish Tiwari
E-mail | [email-masked]
Phone Number | (396191) 7906503209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitech Informatics PVT.LTD | Techinal support engineer | Currently working now | 18K
Previous Employer 1 | Origin formulations PVT.LTD | IT officer | 10 June 2018 | 14K
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If this site is not working on the user's PC, so that time reset the chrome browser clear cookies and catch files, download history, and again restart the PC.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | open the and peering the Bluetooth device.
What according to you makes you a good candidate for customer service or technical support job? | Carefully understanding the issue. and collect the proper detail.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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