Subject: Tech Support Candidate - Sabeesh Babu
From: Sabeesh Babu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:12:42 -0500

| | Tech Support Test

Name | Sabeesh Babu
E-mail | [email-masked]
Phone Number | (+91) 9633409007
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Classic fashion | Senior System Support Engineer | 7/07/2020 | 85000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First wil check internet connectivity
Second will check proxy settings
Third will check certificate

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on both devices
Find speaker Bluetooth name on mobile
Then click connect

What according to you makes you a good candidate for customer service or technical support job? | Good in communicating with customers
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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