Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 03:00:40 -0500

| | Tech Support Test

Name | Akash Kumar
E-mail | [email-masked]
Phone Number | (91) 9835568808
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Durga Vihar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | 3r Infotech Pvt Ltd | Desktop support Engineer | 2020 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Browse menu open
Privecy and security open
Clear history data and clear cache and clear cokkies....
Re enter open browser open website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Mobile settings open
And open bluetooth
Search my device
Connect audio device

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 1

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