Subject: Tech Support Candidate - Taran Bhatia
From: Taran Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:46:04 -0500

| | Tech Support Test

Name | Taran Bhatia
E-mail | [email-masked]
Phone Number | (+91) 9709219554
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tilak Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | iEnergizer | Quality Analyst | October, 2017 | 41,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I'll read the error code or the error message that appears on the screen.

After that according to the error code or error message, I'll check my internet connection and will try to open other websites if they're opening or not.

Then I'll try to use another browser and see if i can open www.ndtv.com in the other browser or not.

I can also try clearing the cache files from my browser and also the browser history.

Other basic steps include closing and re-opening the browser and shutting down and turning back on the PC/Laptop.

Also check if there are any upates pending on my PC or my browser that I'm using.

If the above steps don't work, I can also un-install the browser and install it back so it starts working.

These are some basic troubleshooting steps that I'll take to solve the above mentioned probem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Scrolll down/up notification bar to urn On Bluetooth (You can also go to Settings and go to bluetooth to turn on Bluetooth)

Make sure it's visible to other divices

Search for new connection

Once the speaker is visible in Avaible devices, Select that and pair the bluetooth speaker .

Click on remember device so it doesn't ask for permission next time I want to connect the same speaker.

Once it's connected, Play my favourie songs.

What according to you makes you a good candidate for customer service or technical support job?

I'm familier with the Customer service industry and I'm very patience with my customers.

I've received and I've also given training on Communication skills and Company knowledge and voice and accent training to my trainees.

I have almost 2 years of work experience in the industry and I'm passionate about giving positive results.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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