Subject: Tech Support Candidate - Gurpreet Singh
From: Gurpreet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:37:24 -0500

| | Tech Support Test

Name | Gurpreet Singh
E-mail | [email-masked]
Phone Number | (01) 9625242492
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka mor
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Well verse with computer use

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Advisor 2 customer service | Na | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The basic steps  I will take is to troubleshoot the browser clear History, cookies,and caches file from browser then restart the browser.Type the website manually (www.ndtv.com).
Secound step taken if client ia using Bookmark as the website homepage then can cause a problem as the bookmark/favourate page may expire, we can deleate it and readd new bookmark page on browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to settings>connectivity>Bluetooth>turn on>search for device name for which you want to connect.

What according to you makes you a good candidate for customer service or technical support job?

1. Ability to adapt new change quickely.
2. Self learning.
3. Abality to work under pressure, with multi-tasking.
4. Experience with working with premium clients.
5. Believe in team work, coordinate with team mates.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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