Subject: Tech Support Candidate - Ritesh Yadav
From: Ritesh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:35:47 -0500

| | Tech Support Test

Name | Ritesh Yadav
E-mail | [email-masked]
Phone Number | (91) 9873894752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American Express | Service delivery engineer | Dec 5 | 42000
Previous Employer 1 | Mckinsey | Senior engineer | 2015 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st will check Network like lan or wireless connection.

2nd then check URL or website link is proper or not. If it proper then will try to open the same link on other PC to check is it getting open or not if it, s open then troubleshoot further if not then will get it check with the concern team to find out is that link blocked by administrator

3rd  Coming to 2nd point  again if site is open on other PC then we will  check proxy setting, Reset IE ,then check IE compatibility mode,also check is it in trusted site or not and will also check IE cache and other IE settings to fix the issue

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to check Bluetooth speaker  is on and then after that switch on bluetooth on your phone to connect with your phone
What according to you makes you a good candidate for customer service or technical support job? | Trouble shoot the issue from basic then only we  will able to fix the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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