Subject: Tech Support Candidate - Shailesh Devkar
From: Shailesh Devkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:13:57 -0500

| | Tech Support Test

Name | Shailesh Devkar
E-mail | [email-masked]
Phone Number | (91) 9819663817
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ashtavinyak Infotech | Sr. Support engineer | April 2020 | 35000
Previous Employer 1 | Barclays | Support Engineer | May 2019 | 35000
Previous Employer 2 | Na | Na | Na | 00000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet is connected
2. Clear history from browser and check if browser has latest version.if not will update to latest vesrion
3. From command prompt to web site
4. will also check if other web site are opening from browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch ON bluetooth from mobile device
2. Switch ON bluetooth from speaker also
3. Scan bluetooth device  and select bluetooth device name of speaker and pair them.
4. Finally bluetooth speaker is connected to my mobile phone and then I can see audio sound from speaker.

What according to you makes you a good candidate for customer service or technical support job? | 1.listings  and understanding customer very carefully and understand his/her problem
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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