Subject: Tech Support Candidate - Sachin Saxena
From: Sachin Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:04:54 -0500

| | Tech Support Test

Name | Sachin Saxena
E-mail | [email-masked]
Phone Number | (+91) 8962266005
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Network Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silver Leaf Solutions Pvt Ltd | Network Engineer | currently working | 31,000
Previous Employer 1 | Netlink Software Pvt Ltd | Network Engineer | 31/12/2017 |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if the internet is connected or not.
2. If internet is connected I will try to open google.com
3. If Google.com is working, I will check if www.ndtv.com is working for other users or not.
4. If www.ndtv.com is working for other users, I will try to open www.ndtv.com in any other browser.
5. I will clear the browsers cache and try opening www.ndtv.com again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 - Go to settings.
2 - Tap the Bluetooth option & Turn on Bluetooth.
3 - A list of available devices will appear. If your speaker is not listed, press the button on your speaker that makes it discoverable.
4 - On your mobile select your speaker, and your device will be connected to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | My troubleshooting and problem solving skills makes me the right candidate for this job. In last 5 years, I have worked with various clients and resolved their software, hardware & network related issues over call, email and even by visiting the clients location.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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