Subject: Tech Support Candidate - Sandeep Kakwani
From: Sandeep Kakwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 02:02:21 -0500

| | Tech Support Test

Name | Sandeep Kakwani
E-mail | [email-masked]
Phone Number | (91) 9311586121
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Honda cars India Limited | Backup engineer | 10/09/2019 | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all Restart the  device because many basics problem can be solved by restarting the device. Make sure that the internet connection is working or not .and in the last check whether the website is down for everyone or just me. Open the browser and search down for everone or just me if it is down for everyone it means site is not working for anyone. and if it's down for only me it's means there is a problem between my computer and site. And other people is using it easily.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the mobile settings ,click on the Bluetooth option,turn on Bluetooth ,after that a list of so many devices will appear . Then click on the speaker that you have to connect .after the paired of both the  device just make sure phone Bluetooth and speaker Bluetooth both are on.
What according to you makes you a good candidate for customer service or technical support job? | Having good communication skills. Must interact to the customer and solve the queries of the customer effectively and efficiently. Having good convincing skills, Good technical skills, troubleshooting skills, In the end ask for the feedback.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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