Subject: Tech Support Candidate - Rohit Salaria
From: Rohit Salaria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:59:18 -0500

| | Tech Support Test

Name | Rohit Salaria
E-mail | [email-masked]
Phone Number | (91) 8699761107
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Team lead | 7-april-21 | 46000
Previous Employer 1 | Eclerx limited | Associate process manager | 12-sept-2018 | 38000
Previous Employer 2 | IBM daksh | Analyst | 30-March-12 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Need to check DHCP , Internet connection, block sites, browser issue , HTTPS connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Check model number of speaker , search from speaker nearest Bluetooth and same need to done from phone , just pair it accept the pairing code and will connect ,
Still get error check the aux getting connected or any other phone

What according to you makes you a good candidate for customer service or technical support job? | 7 year experience with technical support (router, printer ,windows and hardware connection including bios settings
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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