Subject: Tech Support Candidate - Vipul Bhagat
From: Vipul Bhagat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:56:49 -0500

| | Tech Support Test

Name | Vipul Bhagat
E-mail | [email-masked]
Phone Number | (+91) 8586967718
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sonipat, Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mat India Technologies | Service Desk Executive | | 30000
Previous Employer 1 | PC Solutions | Remote Desk Engineer | 23 Dec 2017 | 19000
Previous Employer 2 | Renovision Automation | Sektop L2 | 12 Aug 2015 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Open a new tab and check to see if can load another website like google.com
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site were having problems with.
Try clearing Browser's cookies and cache
If clearing Browser's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
Tap the Bluetooth option
Turn on Bluetooth
A list of available devices will appear.
If speaker is not listed, press the button on speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
On mobile select speaker and that’s it, connected.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. Good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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