Subject: Tech Support Candidate - Munmun Dey Munmun
From: Munmun Dey Munmun <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:51:29 -0500

| | Tech Support Test

Name | Munmun Dey Munmun
E-mail | [email-masked]
Phone Number | (+91) 9711580753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | HCL | Executive Associate | 2nd August 2020 | 15.5 k
Previous Employer 2 | HCL | Associate | 14 August 2019 | 10.5 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will firstly check the URL if it is correctly mentioned to search.
I will close the browser or refresh the window then I will open it again.
I will also check the broadband connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps -
Switch on Bluetooth icon in phone .
Switch on the Bluetooth speaker.
Search and select the name of the Bluetooth connection from Bluetooth icon on phone.
Click on connect.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in customer service job and it makes me happy interacting with people. I developed a good knowledge of handling customer while resolving their issues related to various services.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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