Subject: Tech Support Candidate - Pratyush Pankaj
From: Pratyush Pankaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:50:46 -0500

| | Tech Support Test

Name | Pratyush Pankaj
E-mail | [email-masked]
Phone Number | (91) 8447750747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Delhi (Laxmi Nagar)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Anemoi Technologies | Shift Lead | 30/09/2020 | 26000
Previous Employer 2 | Vayam Infosolutions Pvt Ltd | Desktop Support | 30/03/2019 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Below are the Steps:-
1.Check the internet connection (internet is working or net) by using ping command or try to open any other website like google.com
2.Check the website (www.ndtv.com) on other browser its working or not.
3.Clear the cache file from the browse and then re-check .
4.Check out the blocked site on browser settings.
5.Go into the control panel by using command control panel and check out internet settings.

After above troubleshooting steps website gonna be run if not then we have to check permission of websites (news websites)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below are the steps:-
1.Turn on the Bluetooth device and phone's Bluetooth option.
2.Go into the Bluetooth option in your phone ,click on that .
3.There is option of search button ,click on that .
4.After search is completed ,there is an option of Bluetooth device (SPEAKER).
5.Click on SPEAKER option ,Click on connect button ,Device Connect (Speaker is connect to the phone)

What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |