Subject: Tech Support Candidate - Faisal Abbasi
From: Faisal Abbasi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 15 Feb 2021 01:48:33 -0500

| | Tech Support Test

Name | Faisal Abbasi
E-mail | [email-masked]
Phone Number | (+91) 9695920555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 66 noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Saavari car rental | Csa | March 2020 | 15
Previous Employer 2 | Sai infoline pvt ltd | Sales executive | April 2018 | 10

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will check my internet connection because that is first thing to check while using internet browser.
Secondly, if internet is okay then check for proper website address as incorrect DNS may lead to such error.
Lastly, try to reopen browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.open Bluetooth of a speaker.
2.go to setting of a mobile and search for Bluetooth.
3.open bluetooth.
4.as you open the bluetooth of a mobile, it will show list of devices ready for pairing.
5. Look for speaker bluetooth name.
6.click on the bluetooth name.
7.notification will pop up regarding pairing of a bluetooth. Just click pair and your bluetooth will be connected.

What according to you makes you a good candidate for customer service or technical support job? | I have knowledge regarding techincal field and my communication skills are also good. I can easily guide the customer in resolving thier queries.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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