Subject: Tech Support Candidate - Rajat Sharma
From: Rajat Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 22:41:36 -0500

| | Tech Support Test

Name | Rajat Sharma
E-mail | [email-masked]
Phone Number | (91) 79888363732
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahavir enclave delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Coral drugs pvt ltd | Jr.officer | Present | 21500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First i will check my internet connection.is it working or not.
2. Second i will check that the website is opening in other network or not.if it is opening in. Other network Then i will check that the requested website is allowed on my network to open ir is it block by network admin.
3. Then if it is blocked in my firewall,i will allow it on my firewall and check it again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on tbe Bluetooth of the speaker
2. On Bluetooth of your mobile device.
3. Pair the Bluetooth speaker with mobile by clicking the name of speaker showing in available bluetooth in your Bluetooth settings

4. Now it will be connect.

What according to you makes you a good candidate for customer service or technical support job?

I have experience in technical support so now it is easy for me to understand the technical error and how can i deal with that.
Also i can interect with customer easily to understand his problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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