Subject: Tech Support Candidate - Dhiraj Shankhwar
From: Dhiraj Shankhwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 18:31:55 -0500

| | Tech Support Test

Name | Dhiraj Shankhwar
E-mail | [email-masked]
Phone Number | (91) 8383804602
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi janakpuri
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | SME | 01/02/2021 | 22k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | Na | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check error.
2. If related to network will check internet connection.
3. If it related to permission related, I will the proxy settings them allow website to open.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Activate Bluetooth of speaker and mobile.
2. For example speaker is of brand Realme then dedicated app will be required to pair it with mobile.
3. After downloading the app will select the speaker model in the app to pair with mobile.
4. Once device is paired speaker is connected to phone.

What according to you makes you a good candidate for customer service or technical support job? | After working for more than 2 years in support interacting with customers sorting out issues I enjoy the most. Sometimes it is difficult someone can be rude but this never bothered me because I am a keen learner and can resolve any issues then rude customer can be very thankful.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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