Subject: Tech Support Candidate - Jeetesh Prasad Sharma
From: Jeetesh Prasad Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 13:11:30 -0500

| | Tech Support Test

Name | Jeetesh Prasad Sharma
E-mail | [email-masked]
Phone Number | (91) 8107973283
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mathura
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | MRKVSRSL Mathura | Supervisor | | 18000
Previous Employer 1 | Svcl Gurugram | Ops support executive | 31dec 2020 | 16000
Previous Employer 2 | IOCL Mathura | Desktop support Engineer | 24 sep 2017 | 15000

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check URL first
2. Read the error occurred and do accordingly
3. Check internet connectivity
4. Check proxy settings
5. Make sure that browser is updated version
6. Check other browsers
7. Clear cookies and other data if other browsers load given web site.
8. reinstall browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker
Turn on bluetooth in mobile and pair speaker

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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