Subject: Trainer Candidate - Manish Bhatt
From: Manish Bhatt <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 12:32:33 -0500

| | Tech Support Test

Name | Manish Bhatt
E-mail | [email-masked]
Phone Number | (91) 9627018018
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bareilly (UP)

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Team leader | 23 July 2020 | 45000
Previous Employer 1 | Tcs | Customer service | 30 September 2016 | 28000
Previous Employer 2 | HCL infosystem ltd | Customer engineer | 31 July 2013 | 18000

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Trained all fse to communicate well with merchants, & manage applications training, products knowledge to every fse, weekly test is must for all fse.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When my team come in the pressure to sale a new product in market. But after my motivation & training in a month it's make the history on highest sale.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service is only when you personal follow the customer but great customer service is personal follow the customer with company policy or Tat.
What according to you makes you a good candidate for this position? | Personal handing of customer service experience & team hanging with motivation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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