Subject: Trainer Candidate - Hemant Singh
From: Hemant Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 03:01:36 -0500

| | Tech Support Test

Name | Hemant Singh
E-mail | [email-masked]
Phone Number | (+91) 9999260518
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sony India Pvt. Ltd. | Team Lead | NA | Did not want to disclose here.
Previous Employer 1 | HCL | Trainee Tech support | 2017 | Did not want to disclose here.
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | I have 80 agents under me. We keep on updating our agents with latest updates new product etc. with daily trainings. With the help of self created training content.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Difficult situation is always an opportunity and inspire us to take new correctives actions which improve our training content and way of presentation.
Difficult situation is currently going on as in am giving training to all the agents with very less time frame.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is where we attend the customers and resolve there queries.
Great customer service is that where if customer contacted us, So we have to resolve there issue with a personal touch, customer should have to connect himself with an organization & Vise-versa.

What according to you makes you a good candidate for this position? | It's up to you, You can check my resume and above is my way of thinning and i always believe customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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