Subject: Assigned to Group - Help needed
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 07:44:46 +0000 (UTC)

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Help needed Hello,

We are experiencing an issue: the virtual app has audio but no video. Video
will flash onto the screen every so often but only for one second. We can
play YouTube videos just fine. I had a similar issue in the past and
remember fixing it by doing a factory reset on the iPad and reinstalling
the app. Is this what you would recommend again in this case?

Rae Lane
Club 14 Fitness

 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4292