Subject: Tech Support Candidate - Hemant Mishra Hemant
From: Hemant Mishra Hemant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 14 Feb 2021 02:19:00 -0500

| | Tech Support Test

Name | Hemant Mishra Hemant
E-mail | [email-masked]
Phone Number | (8840524011) +918840524011
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Alignbiz | Operation engineer | | 31000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- I will check if user is connected via internet or not.
2-Will check what exact issue user is having while surfing the website.
3- I will ping if there are any packet loss.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- turn on the bluetooth on my phone
2-will search for the device which needs to be paired.
3-pair the device.

What according to you makes you a good candidate for customer service or technical support job?

1- Should able to understand the concern quickly, Should be a good listener
2- Should be patients

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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