Subject: Ticket re-opened - [#4290] Breathe Hervey Bay
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 14 Feb 2021 04:43:31 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#4290 – Breathe Hervey Bay ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290 to view the ticket.  Ticket comment   

 
 Hello Oleisia, 

  

 Could someone please call me in regards to this as the IOS update has happened but the Les Mills update hasn’t.  The iPad isn’t activating the proctor as it hasn’t connected to PJ link. 

  

 

 Kindest Regards 

 Julie Deakin 

 Club Owner 

 0413 049 489 

  

  

 Locally owned and operated since 1979 

  

 184 Dayman Street, Urangan, QLD 4655 

  

 

 

   

 

   

 
Les Mills Group Fitness                    - Les Mills Virtual Classes 

Heated Pool                                         - Ladies Only Gym 

Tennis/Squash                                    - Free Exercise Programs 

Kid’s Club                                              - Body Composition Analysis 

Circuit Classes                                    - Boxing Classes 

Personal Training 

  

  

 184 Dayman Street, Urangan, QLD 4655 

  

 

 

   

   

   

   

   

 
  
 From: Les Mills International <[email-masked]>  Sent: Friday, 12 February 2021 8:39 PM To: [email-masked] Cc: [email-masked]; [email-masked] Subject: Re: Breathe Hervey Bay

 

 

 
 Hi Julie, 

 

   

 
 We received an email on your behalf from Greg Cartagena. 

 

   

 
 We checked our internal data and could not find any problems or errors that could affect the playback of the Virtual system. Could you please provide us with more information about what kind of issue you are facing. Photos or a short video will be very helpful. 

 

   

 
 We look forward to hearing from you. 

 

   

 
 Kind regards, Oleisia Customer Services Les Mills Virtual App  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290 

 

On Fri, 12 Feb at 11:04 PM , Greg Cartagena <[email-masked]> wrote: 

 
 
 Hi, 

 

 

 

 
Thank you for your email. I am out of office and unavailable at this time returning on the 15th Feb. I will have limited access to emails, but will get back to you in due course. 

 

  

 

If you have a technical issue with your Les Mills Virtual App platform please email [email-masked]. Please specify the date and time of the instance and describe what you experienced so they can investigate and help resolve the issue.

 

  

 

Kind Regards,

 

 

 

 
 
Greg

 

 

 

 
 
Greg Cartagena | Virtual AV Support Specialist Les Mills Asia Pacific | www.lesmills.com.au  

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel +61 455 508 248 | Email [email-masked] 

 

 

 

 
 
AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm  

 

  

 

Les Mills Virtual Support link to our FAQ's

 

 
Virtual Video Guide Link: 

 

 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 

 

 
 
AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 

 

  

 

 

 

 
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4290:859387