Subject: Trainer Candidate - Abhijeet Agarwal
From: Abhijeet Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 13:23:33 -0500

| | Tech Support Test

Name | Abhijeet Agarwal
E-mail | [email-masked]
Phone Number | (91) 9108008839
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infosys Technologies | Technology Analyst | NA | 40
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

If Selected, how much time do you need to join? | 90 days
Please briefly describe your work experience specifically in training? | I have working in the Technology Analyst for the past 3 years working on client requirements and converting it to technical solutions and training the new folks joining the project as well as the technology.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was a time when we had to hire new folks there were only 3 old folks left in the team who knew the system perfectly. We had to train the new folks and make them able to work independently.That time there were lot of client escalations due to misses by the new folks it was difficult to handle the client delivery and train the folks at the earliest.So i made a process where in every critical delivery was monitored and verified and structured communication with the client to figure out any bottlenecks.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer Service is where we prevent escalations and the service delivery is satisfactory and on time.
Great Customer service where in we give clients the extra points and value added service which makes them stick with us.

What according to you makes you a good candidate for this position? | Good communication skills and articulate so that the key stake holders are able to understand the situation/scenario/solutions.Experience in training the new folks.Being a client advocate and proposing solutions that adds value to business.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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