Subject: Tech Support Candidate - Sanchit Shrivastava
From: Sanchit Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 07:49:11 -0500

| | Tech Support Test

Name | Sanchit Shrivastava
E-mail | [email-masked]
Phone Number | (91) 9654296965
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Max web services | Sr. Tse | | 38000
Previous Employer 1 | United tech solutions | Sr.tse | 10/03/2020 | 36000
Previous Employer 2 | Divine technology | Tse | 08/12/2017 | 26000

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If I will get error to open a website on my browser then first I will check internet connection, then try to change the browser and check. If problem will not solve then try to open different website whether that is opening or not. Then I will check if any site blocker or any application is blocking that website. Then I will try to restart the computer then check again. If problem is still there then try to flush dns. If problem will not solve then I will restore the computer.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker and make sure bluetooth is on. Then on mobile phone turn on the bluetooth and search for that speaker, then pair the speaker with phone. If pairing is successful then it's connected otherwise try same steps again.
What according to you makes you a good candidate for customer service or technical support job? | I have more than 5 year's of experience in technical support field, I have deep knowledge of windows and Mac computers, all kind of home printers, routers and my problem solving resolution rate is above 90% in all companies. I have strong learning skill so I can learn new technologies or new gadgets very easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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