Subject: Tech Support Candidate - Chhatrapati Pandey
From: Chhatrapati Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 06:46:04 -0500

| | Tech Support Test

Name | Chhatrapati Pandey
E-mail | [email-masked]
Phone Number | (+91) 9870904541
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sec119
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Webex IT Solutions LLC | Customer Care Executive | 20 Dec 2020 | 21000
Previous Employer 2 | Microland Limited | Sr. Engineer | 10 Dec 2016 | 18600

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Make Sure the Internet Connection Works.
- Open the browser. In the address bar at the top, type in google.com , then push Enter.

-Make sure that we are able to load Google.com. Once this loads, make sure that we areable to search. Type something in the Search box, then select Google Search.

-If searching doesn't work, then there's reason to believe that we are not connected to the Internet. Fix the connection issue before proceeding.

2. Check if the Website is Down for Everybody or Just Me

-Open your preferred browser, and visita website checker page, such as "Down for Everyone or Just Me".

-On the site, type in the website address you're having problems reaching, then then push Enter or Return.

-If the result says that "It's just you.", that means there's a problem with the connection between your computer and the site, but other people can get to the site.

3. Restart the Device.
Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.

4. We can also try using different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn Bluetooth on.

2. Pair a Bluetooth accessory in this case the speaker.

3. Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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