Subject: Tech Support Candidate - Yogendra Pratap Singh
From: Yogendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 06:40:23 -0500

| | Tech Support Test

Name | Yogendra Pratap Singh
E-mail | [email-masked]
Phone Number | (+91) 9582424424
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact Solution | Team Lead | NA | 29350
Previous Employer 1 | Orient Technologies | Team Lead | 31st May 2020 | 23839
Previous Employer 2 | Dynacons System and Solutions | Team Lead | June 2019 | 23839

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a user I will check connectivity first. after connectivity I will check other site if same is working I need to contact to IT team. But yes If am a IT person I will check issue deeply.
1- check connectivity.
2- check Proxy setting.
3- site compatibility setting to be check.
4-clear cache and cookies.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

for connecting bluetooth speaker need to turn on bluetooth for both device mobile and speaker as well.
both device to be in pairing mode. if device is asking to allow or any key need to enter as per device functionality.

What according to you makes you a good candidate for customer service or technical support job? | As per me in customer service or technical support job I need to be a good listener and I have to keep patience every time. also this should be passion for me.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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