Subject: Trainer Candidate - Saroj Maurya
From: Saroj Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 05:51:52 -0500

| | Tech Support Test

Name | Saroj Maurya
E-mail | [email-masked]
Phone Number | (+91) 9889027537
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Edelweiss Tokio Life Insurance Company Limited | Regional Support Executive | 29 October 2020 | 24000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediate
Please briefly describe your work experience specifically in training? | I am handling the team of more than 100 peoples, if company has launch any new circular for business, process, customer service i properly brief the details to employees which is became process easy & smooth.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | NO any
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | customer has a backbone of any company, company has full depends on his customers, so we need to maintain a excellent customer service to our customer. and customer satisfaction is the most important of any company or any organization.
What according to you makes you a good candidate for this position? | Excellent customer service skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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