Subject: Tech Support Candidate - Mahip Singh Bisht
From: Mahip Singh Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 04:31:07 -0500

| | Tech Support Test

Name | Mahip Singh Bisht
E-mail | [email-masked]
Phone Number | (0124) 9911275088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quattro | Deputy Manager | |
Previous Employer 1 | Wipro | Group leader | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Read the error message to identify the issue. Try opening a different website, if it works then it's possible website issue or AV/firewall issue. Try a different browser, if it works then it's an issue with browser. For browser issue try clearing cookies, then reset browser if issue still persists. Incase second device is available try the internet access in order to identify device issue. For internet issue, first reboot system and router. Then check network status and ip address. Try ping command, if required release/renew ip address. Check network/wireless card driver. Uninstall/reinstall driver, and try internet access. Incase OS issue is identified then try a new user account, if issue persists then OSRI is required.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the bluetooth speaker and press bluetooth button on it. Then search for bluetooth devices on your phone and pair the devices.

What according to you makes you a good candidate for customer service or technical support job?

Experience - 10+ yrs experience in technical support which includes OS, basic hardware & internet troubleshooting.
I have worked as a technical advisor, L2 support technician, QA, team leader and group leader.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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