Subject: Arabic Language Test - Afreen Afreen
From: Afreen Afreen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 04:23:43 -0500

| | Foreign Language Screening Test

Name | Afreen Afreen    /  (248001) 9906595245    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Greeting of the day
Dear customer,
We at babyshop, regret for the inconvenience caused.we appologise for the misbehaviour of the delivery boy.The team will look into this matter & get back to you within few hours, our team will try there best to sovle the issue as soon as possible,we appreciate your patience.

Regards
Babayshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings of the day
Dear valuable customer,
We appologise for misconvenience caused.
Team will look into the matter and get back to you.
Regards
Babyshop team

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