Subject: Tech Support Candidate - Saurabh Pandey
From: Saurabh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 03:58:54 -0500

| | Tech Support Test

Name | Saurabh Pandey
E-mail | [email-masked]
Phone Number | (91) 8889390728
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | DLF phase 3 Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision | Tech support and dl2 | Nov.2019 | 8000
Previous Employer 1 | Skilltech | Tech support and dl2 | SEP 2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly checkThe website is correct or not then check internet connectivity(ip address). If we have proper  internet connection  but problem still not resolved.  and in second step reset the proxy. And it's depend on error message .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth and tap the Bluetooth options and scann the available(Speaker) device then tap pair device. And connect speaker.
What according to you makes you a good candidate for customer service or technical support job? | According to me There are a lot of factors to be considered for customers   first experience is a great factors second should be soft spoken , good  listener, problem solver, helpful etc
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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