Subject: Trainer Candidate - Ankur Gulati
From: Ankur Gulati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 03:18:55 -0500

| | Tech Support Test

Name | Ankur Gulati
E-mail | [email-masked]
Phone Number | (91) 7838746700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Infozech | Product Owner | 20Aug2020 | 60000
Previous Employer 2 | Gobikes | Operations Manager | 19Dec2019 | 60000

If Selected, how much time do you need to join? | 0

Please briefly describe your work experience specifically in training?

Product Owner/Project Manager/Business Analyst

- client onboarding to the successful delivery of the product or software solution expected from his side
- technical documentation right from start till the very end
-interface to resolve queries and roadblocks from inside stakeholders as well
-process streamlining and road mapping along the way to make customer rention higher

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | nothing other than just communication gap or occupancy time for rest of aligned teams
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | customer query resolution and customer retention

What according to you makes you a good candidate for this position?

follow up and looking deep into the concern
and then coming up with a resolution or perspective to that concern

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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