Subject: Tech Support Candidate - Jyoti Sehrawat
From: Jyoti Sehrawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 03:14:26 -0500

| | Tech Support Test

Name | Jyoti Sehrawat
E-mail | [email-masked]
Phone Number | (91) 9560792933
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Liquidhub | Senior Data Associate | May, 2018 | 22,000
Previous Employer 1 | Na | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

While trying to open a website on the brower we must make sure that the website's address is correct and have a stable internet connection.
If you still receive an error then try to open the webpage on other browsers and even othen computer connected to network.
If it's not working only for your system then most basic way to resolve it is  to delete the cookies and Restart the computer.
In case error still persists check your network or proxy settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the speaker.
2.  Turn on the Bluetooth on the phone.
3. Search the speaker in nearby devices to pair it up with phone.
4.once paired using auto generated code connect and start listening to music.

What according to you makes you a good candidate for customer service or technical support job?

Ability to listen and understand the issue presented by customer irrespective of its level of difficulty.
Never assume that the technical aspects are universal fact and must be known to all.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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