Subject: Tech Support Candidate - Sharen S S
From: Sharen S S <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 03:01:59 -0500

| | Tech Support Test

Name | Sharen S S
E-mail | [email-masked]
Phone Number | (91) 9061408481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Unimoni | Associatr | Aug 15 2020 | 35
Previous Employer 1 | Sutherland | IT helpdesk | June 4 2018 | 32
Previous Employer 2 | TD web technology | Frontoffice | Dec 2014 | 20

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: tried to open the website in different browsers ( ie/chrome/firefox)
If we are able to. Open the website with other browser, tried to reset the browser which got error and try one more time

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: turn on your bluetooth option in your mobile
Step 2 : turnon the bluetooth on the speaker
Step 3: tried to search for the available device on mobile
Step 4: when we found the bluetooth name on. Mobile devce tri to connect the speaker from mobioe
Step 5: if not, turnoff and turnon both device and try to connect once again

What according to you makes you a good candidate for customer service or technical support job? | Candidate should be very patient and pleasing while talking with the customer.... We should know what the need of a customer and tried to resolve their issue as the earliest and make sure that customer is satisfied with the service that company provide
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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