Subject: Tech Support Candidate - Vivek Kumar
From: Vivek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 02:43:26 -0500

| | Tech Support Test

Name | Vivek Kumar
E-mail | [email-masked]
Phone Number | (+91) 9354216585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 62, Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Service Desk Analyst | 25th Jan 2021 | 27538
Previous Employer 1 | Tecgenome Consulting Pvt.Ltd. | Back Office Associate | 11th April, 2020 | 19678
Previous Employer 2 | iEnergizer IT Services Ltd. | Junior Engineer-Technical Support | 17th March, 2018 | 15089

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, I will check for internet connection in computer/mobile. The internet connection should be good and stable. I can check that by pinging www.google.com on the browser in other tab or in Run command box. If it's not working either, then I will disconnect amd connect the Wi-Fi again. I can check with my internet service provider if it's still not working.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the bluetooth of the speaker.
2. In the mobile phone, switch on the bluetooth.
3. It will show the nearby bluetooth devices, the bluetooth speaker name will be showing there in more settings, if I touch on the bluetooth device name, it will automatically connect with the bluetooth speaker.
4. Now, I can enjoy the music or video from offline or online sources.

What according to you makes you a good candidate for customer service or technical support job?

1. I am very focused on my work.
2. I have good experience and knowledge in handling customers around the world.
3. I can explain better technically to the customer.
4. I have good customer satisfaction scores in the past work in different organisations.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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