Subject: Tech Support Candidate - Sovan Chakraborty
From: Sovan Chakraborty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:59:28 -0500

| | Tech Support Test

Name | Sovan Chakraborty
E-mail | [email-masked]
Phone Number | (0) 8910453337
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kolkata but I can reallocate
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Office 365

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | SME | NA | 24000
Previous Employer 1 | Wipro | Associate | 09.04.2017 | 14000
Previous Employer 2 | Teleperformance | CSE | 06.08.2016 | 17000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I note down the error code.
2. Then I will check the exact reason in google.
3. If the issue is related to the DNS, then I will open the DNS management tool and update the A record.
4. If the issue is related to the corrupt file or SSL, then I will fix the error by using Filezila by replacing the corrupt file with correct file or if it related to the SSL then I will make sure that all of their website files are under https folder instead of http folder.
5. If still the issue is not fixed then I will follow the company escalation matrix or troubleshooting guidelines.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Place the Bluetooth device in pairing mode.

On the iPhone, open the Settings app.

Select Bluetooth.

Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.

Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.
When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

Ability to Learn New Technology
Active Listening.
Adaptability.
Analysis of Technical Issues.
Assessing Customer Support Needs.
Attention to Detail.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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