Subject: Trainer Candidate - Anubhav Tyagi
From: Anubhav Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:56:29 -0500

| | Tech Support Test

Name | Anubhav Tyagi
E-mail | [email-masked]
Phone Number | (91) 9711324340
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Hcl technologies | Incident manager | 24 dec 2017 | 30000
Previous Employer 2 | Tech mahindra | Application support engineer | 24 dec 2014 | 25000

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in training? | Knowledge training to new employees trained them till they come on role and continuously improve learning with new tools and technologies in the market or business and get them operational without hampering productivity
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While managing a team , if any resource is not following the daily procedure of working with tools and tracking new issues and how to improve customer service with the daily estimated efforts and how to meet the usual events daily and one is going out of track and let them know in a separate meeting to identify their flaws in learning and motivate them fur growth
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer service is before and after sales service not just selling the goods to the right segment at the right time and how to survey the customers for research findings and understand / analyze the product sell in the market
What according to you makes you a good candidate for this position? | I am very much good in pricing strategies in how to penetrate in the marketing set out the new competition  for the related sectors or companies and how to manage MIS to understand the current strategies of competitors and how to set out the product line and customer segment for the same sbd come up with new strategies
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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