Subject: Tech Support Candidate - Suneel Patel
From: Suneel Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:53:12 -0500

| | Tech Support Test

Name | Suneel Patel
E-mail | [email-masked]
Phone Number | (91) 9599329992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noia 48
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES | Team leader | | 40000
Previous Employer 1 | Wipro technologies | Team leader | 9 April 2020 | 21000
Previous Employer 2 | Vayam infosulation | Desktop support Engineer | 20 Aug 2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st check your internet connection
2- Lan cable is properly connected or not
3 - check your cookies and Temp file should be clear from browser
4 - check your DNS server is corrected or not
5 - check other websites is working or not
6 - if other websites is working then insure you have permission or not to access above websites.
7 - go to CMD and ping above websites is reachable or not
8 - Run tracert COMMAND and check whether is disconnected and then check with your ISP.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the device which is need to be connect. And open his bluetooth app and put allow Tab and insure you have also click discover TAB as well. And Then open your mobile and go the Bluetooth operations and search your bluetooth speaker. Post appear your speaker bluetooth click on them and then they will ask you for bluetooth pair post pair completed your bluetooth is ready to use
What according to you makes you a good candidate for customer service or technical support job? | I have positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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