Subject: Trainer Candidate - Ayush Gauttam
From: Ayush Gauttam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 13 Feb 2021 01:17:56 -0500

| | Tech Support Test

Name | Ayush Gauttam
E-mail | [email-masked]
Phone Number | (+91) 7831027815
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Himachal pradesh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Connqt business solution | Team Leader | 3rd Jan2020 | 24K
Previous Employer 2 | Serco global | Customer care represented | Oct30 | 12K

If Selected, how much time do you need to join? | Immedate basis

Please briefly describe your work experience specifically in training?

Hi,

My last designation team leader ( operations + sales). I hqve more then 6 years experience, In training as s TL i gave alot suggestion to my company and when those suggestion were imliment, it works and company gors in profits

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When i was promoted as a Team leader in operation but company decided to move me in sales department because of my goof revenew, i had 30 advusor team and i did not any thing in sales, first two months were very difficult for me, but my team and co- Team leaders were so much coprative so i was not face so my dificulty, and as well as i  performed with my team very well and come to top as compair to others team advisors,.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me product is the major factor in BPO, if your product knowledge is very good and you are able to  represent it in fornt of customer according to his/her need so company goes high profit and also get more customer level. And second dicipline and contineouity as well as require in BPO sector.
What according to you makes you a good candidate for this position? | i started my career as customer care represented, and with doing my hard work and smart work i got this position so i know every single cornor where customer agree fir everything and where customer think or do arguments against the product. So i think every company want profit and more customer level, i am the best for this job oppertunity because i have experience how i will do our product good and how i will sale it also.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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