Subject: New Reply Received - Breathe Hervey Bay
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 01:04:41 +0000 (UTC)

Hi Pritish Nandi,  The customer has responded to the ticket.  Breathe Hervey Bay   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US">I received a text message from Paul Smith who in speaking to Julie reported that the club has no internet following some work they had done yesterday. He went on to say that this shouldn’t stop the Virtual playback to
 schedule but they cannot download iOS 14 or LMV App 14 so no point doing anything until the internet is sorted.
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<div class="MsoNormal"><span lang="EN-US">Have a good weekend.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
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<div class="MsoNormal"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
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<div class="MsoNormal" style="background:white"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 12 February 2021 at 8:39 PM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Breathe Hervey Bay</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Julie,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We received an email on your behalf from Greg Cartagena.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We checked our internal data and could not find any problems or errors that could affect the playback of the Virtual system. Could you please provide us with more information about
 what kind of issue you are facing. Photos or a short video will be very helpful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We look forward to hearing from you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Oleisia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 12 Feb at 11:04 PM
<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi,</span></span></div>
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<span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your email. I am out of office and unavailable at this time returning on the 15th Feb. I will have limited access to emails, but will get back to
 you in due course.</span></span><span class="apple-converted-space"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>If you have a technical issue with your Les Mills Virtual App platform please email
<a href="mailto:[email-masked]" rel="noreferrer"><span class="s2">[email-masked]</span></a>. Please specify the date and time of the instance and describe what you experienced so they can investigate and help resolve the issue.</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind Regards,</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Greg Cartagena | Virtual AV Support Specialist</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
<span class="s1">Les Mills Asia Pacific | <a href="http://www.lesmills.com.au/" rel="noreferrer"><span class="s4">www.lesmills.com.au</span></a> </span>
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<span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<a href="mailto:[email-masked]" rel="noreferrer"><span class="s7">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm</span></span><span class="apple-converted-space"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span class="s1"><b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual Support </span></b></span><span class="s1"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span class="s9"><b>link
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290