Subject: Ticket re-opened - [#4290] Breathe Hervey Bay
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 13 Feb 2021 01:04:41 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#4290 – Breathe Hervey Bay ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290 to view the ticket.  Ticket comment   
 Hi Team, 

  

 I received a text message from Paul Smith who in speaking to Julie reported that the club has no internet following some work they had done yesterday. He went on to say that this shouldn’t stop the Virtual playback to
 schedule but they cannot download iOS 14 or LMV App 14 so no point doing anything until the internet is sorted.

 

 
 Have a good weekend. 

  

 
 Kind Regards, 

  

 Greg 

  

 Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au  

 PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 
 
Les Mills Virtual Support link
 to our FAQ's

 
 Virtual Video Guide Link:

 
 https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow 

 Les Mills Virtual App - Troubleshooting Link: 

 https://www.youtube.com/watch?v=9SnShjgWAhE&list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&index=6&t=16s 

  

 AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm

 

 

  

 
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 From: Les Mills International <[email-masked]> 
Reply-To: Les Mills International <[email-masked]> 
Date: Friday, 12 February 2021 at 8:39 PM 
To: Greg Cartagena <[email-masked]> 
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]> 
Subject: Re: Breathe Hervey Bay

 

 

 

 
 Hi Julie, 

 

   

 
 We received an email on your behalf from Greg Cartagena. 

 

   

 
 We checked our internal data and could not find any problems or errors that could affect the playback of the Virtual system. Could you please provide us with more information about
 what kind of issue you are facing. Photos or a short video will be very helpful. 

 

   

 
 We look forward to hearing from you. 

 

   

 
 Kind regards, 
Oleisia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4290 

 

 
On Fri, 12 Feb at 11:04 PM
, Greg Cartagena <[email-masked]> wrote: 

 
 
 Hi, 

 

 

 

 
Thank you for your email. I am out of office and unavailable at this time returning on the 15th Feb. I will have limited access to emails, but will get back to
 you in due course. 

 

  

 

If you have a technical issue with your Les Mills Virtual App platform please email
[email-masked]. Please specify the date and time of the instance and describe what you experienced so they can investigate and help resolve the issue.

 

  

 

Kind Regards,

 

 

 

 
 
Greg

 

 

 

 
 
Greg Cartagena | Virtual AV Support Specialist 
Les Mills Asia Pacific | www.lesmills.com.au 

 

 
 
PO Box 3998 Manuka ACT 2603 AUSTRALIA

 

 
Tel
+61 455 508 248
| Email
[email-masked]

 

 

 

 

AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 
Les Mills Virtual Support link
 to our FAQ's

 

 
Virtual Video Guide Link: 

 

 
https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow

 

 

 

 
 
AV Support Operating Hours: Mondays – Fridays 9:30am – 2:30pm 

 

 

 

 

 

  

 

 

 

 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If
 you receive this email in error, please contact us, then delete the email and any attachments.  

 

 

 

 

 

 

 
 
4290:859387